Policies for Iris Orders
Shipping and Taxes
Local Pickup
Shipping Season
Substitutions
Guarantee
Order Cancellations
- We charge a shipping fee of $20.00 per order plus $0.50 per rhizome on all iris orders.
- Kansas residents pay 7.65% sales tax on purchased items but not on shipping. Out-of-state customers will not be charged sales tax.
- Due to Dept. of Agriculture restrictions, we can only ship iris to addresses within the United States. We do not, however, ship to California.
Local Pickup
- If you live nearby and prefer to pick up your order in-person, simply select that option during checkout. Please disregard the automated "ready for pickup" date and time generated during checkout as availability of items is seasonal and will depend on when you place your order. We will contact you by email and/or telephone during shipping season (see below) to let you know when your order is available and ready to be picked up.
Shipping Season
- To accelerate harvesting and planting for the coming year, we prefer to have your order no later than September 1st. The earlier you order the better your chance of receiving all selections. Our shipping season normally runs July 5th through September 10th, depending on our local weather.
- Plant availability is on a first come, first served basis meaning that orders placed earlier in the season will have a better chance of guaranteeing that all items ordered are in stock. Many items are not grown in large quantities.
Substitutions
- Since we are at the mercy of Mother Nature, we do from time to time have to make substitutions for certain iris you may have ordered. In these infrequent cases, we will always substitute a similar rhizome of equal or greater value. If you are unwilling to accept substitutions, please contact us after you place your order (but before shipping season) so we can make other arrangements.
Guarantee
- Barnetts’ Family Farm is inspected by the Kansas Department of Agriculture and our plants are guaranteed healthy and true to registered name. We cannot be responsible for your climate and growing conditions, but if we have made an error please notify us within 7 days of receipt of your order if your shipment was damaged or does not meet your expectations. Please know that all rhizomes will not be of identical size. Some varieties are just genetically bigger than others and some may be smaller.
Order Cancellations
- If you wish to cancel your order, please let us know before our normal shipping dates begin so we can adjust your order as requested and process your refund. Orders cancelled after digging begins will be charged a $25 cancellation fee.